PO OP 

• Act as captain of the ship for 2 products.

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• Having “helicopter view” / big-picture vision to find the right direction to drive the growth of the product by work cross-functionally (matrix organization) with other departments such as marketing, sales, and customer success.

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• Analyze data, metrics, trends, user/customer research, market research, and built user persona to have deep
  understanding of the needs of the user and solve the user pain point, access product health and improvement opportunities.

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• Act as the first point of contact (manage demand and request, bridging) to the development team, stakeholders, clients,
  partners, users, and government.

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• Create Product’s Roadmap, OKRs, translate business requirements to technical requirements, write user stories, provide
  backlog management and do feature prioritization with “least effort, great outcome” mentality.

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• Manage the development team (Full Stack Developer, QA, UI/UX Designer, Data Analyst) using Agile (Scrum and Kanban)
  framework on day to day work basis.

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• Being servant leader-mentor, coach, and motivate the development team to get maximum sprint release and productivity,
  streamline the process & delivery plans, and keep track of production milestones on every development projects.

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• Achievements: Improved the User Experiences (UI/UX) and App Retention Rate by 30%, successfully improve on-boarding process (increase the conversion rate by 22%), identified up-sell & cross-sell opportunities to increase sales of the company by 10%, successfully drive growth of the product to achieve PMF/Product-Market-Fit.